Booking Conditions
These booking conditions apply to all breaks and govern your relationship with Minter Warm weather Training Breaks. Please read them carefully before making a booking.
1. INTRODUCTION
We are Minter Warm weather Training breaks, a company of Minter Training, Email: [ross@mintertraining.com] Telephone: [07810310413].
2. YOUR TRIP WITH US
Please read these booking conditions carefully as they set out our respective rights and obligations and you will be bound by them. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. References to “us” and “our” refers to Minter Warm weather Training Breaks. Our acceptance of your deposit or final payment forms an escape contract between us and the party leader (first named passenger) acting on behalf of all passengers in the party.
3. MAKING YOUR BOOKING
To make a booking with Minters Warm weather Training Breaks, you will need to contact Ross Minter, using the telephone number or email address advised above. The person making the booking will be deemed to be the party leader and must be at least 18 years old on the date of Booking. The party leader is deemed authorised to make the reservation on behalf of all persons on the booking and all named persons are deemed subject to the Booking Conditions. The party leader is responsible for ensuring all payments on behalf of all persons on the booking are completed. Once we have received your booking and payments, we will confirm your Trip reservation by issuing a confirmation invoice to the party leader, subject to availability. Your break will exist once we have issued your confirmation invoice. Please check this invoice as soon as you receive it and contact us immediately if any information appears to be incorrect or incomplete on the confirmation or any other document issued, as it may not be possible to make certain changes later on in the process.
4. WEBSITE ACCURACY
Although we make every effort to ensure the accuracy of the information and pricing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. We reserve the right to make any make any amendments and /or corrections to our website information and pricing.
5. PAYING FOR YOUR HOLIDAY
The Deposit required will depend on the components you choose. Our ‘Standard Deposit’ is 15 % of the holiday cost per person, together with any necessary supplier payments (e.g. airfares, additional activities booked for your trip). Some suppliers have contracts in which they have the right to demand full payment at the time of booking or at any other times before your departure, without notice. In this instance you may be required to pay a further deposit at short notice to secure flights, or the airline has the right to cancel your seats. Although a provisional reservation for a scheduled flight may be made on payment of a deposit, a confirmed booking cannot exist, neither can the price be guaranteed, until final non-refundable payment for the ticket has been received and the ticket issued. Your balance must be paid before the date specified on the travel confirmation which is normally no later than 21 Days before your departure date. If the balance is not paid in time, we shall retain your deposit. If we do not receive final payment by the due date then we/the provider of the services in question reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable as detailed in section 10 below. Full payment will be required at the time of booking for all bookings made within 30 Days of departure.
6. THE PRICE OF YOUR ESCAPE
Unless otherwise stated, all prices on our website are based on each person having their own room, if sharing a double bedded/twin room. There will normally be a small reduction in cost per person.Exact prices can only be confirmed by Ross Minter who will create a tailor-made quote for you. We can change your holiday price after you have booked, only in certain circumstances: Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 7 days of your departure.
7. INSURANCE
It is a condition of this contract that it is your responsibility to ensure that adequate insurance cover is activated at or before the point of confirming your booking. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. You much ensure that your policy specifically includes Corona Virus (Covid-19) related Cover, Disruption Cover (sometimes sold as an optional extra) and if relevant Cruise Connection Cover. You must also ensure that your Insurance Policy provides cover where your travel destination has an FCDO advisory (https://www.gov.uk/foreign-travel-advice) against non-essential travel. If you fail to travel with sufficient and
comprehensive insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available. It is your responsibility to ensure you have appropriate and adequate travel insurance. In the event of that your holiday is shortened for whatever reason, we will require confirmation in writing from your insurer of the outcome of an insurance claim on the curtailment claim before any request for compensation or refund shall be considered.
8. IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your travel arrangements, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible and where possible there may be costs associated with the changes. Any request for changes to be made must be in writing (via email) from the person who made the booking.
Changes to existing bookings fall into the following categories.
Minor Itinerary changes
‘Minor Itinerary changes’ are limited to itinerary changes within the same resort destination and departure date. Examples include, but are not restricted to, flight upgrades, upgrade of room, change of hotel, extension of trip to a longer duration. ‘Minor Itinerary changes’ shall not be subject to any administration fees where the change is made more than 30 days prior to the departure date but will be subject to any sell price differentials between the original and the revised itinerary. Where ‘Minor Itinerary changes’ are requested within 30 days or less of the departure date, then they shall be subject to a change fee of £30 per person, in addition to any sell price differentials between the original and the revised itinerary. Such change fees must be paid prior to any itinerary changes being confirmed and are non-refundable under any circumstances.
Change in Travel Dates for Identical Escape
A change in dates may be possible if requested 45 days or more before your booked travel date, subject to the terms of the suppliers of the components of your escape. A change may only be possible if all suppliers permit a change from your original travel dates to your new desired travel dates. If they do not, then any non-amendable components will be deemed as cancelled by you with 100% loss on that component.
Once the amendable and additional components are in place, your holiday will be re-priced and an additional administration fee of up to £100 per person will be charged. You will need to pay the administration fee and any increase in deposit required for your new dates before the new dates are confirmed and re-invoiced. Such administration fees are non-refundable under any circumstances.
If you choose not to accept the new pricing, you may continue with your trip as planned and will have to meet all contractual requirements such as balance of monies paid, or you will be treated as voluntarily cancelling your trip.
Major Changes to Your Booked Escape
Any other change requested by you will be deemed as a major change to your booking. Examples of this include, but are not restricted to, a change in destination, a change in holiday duration, a change in itinerary or a change in party size. No major changes can be accepted within 21 days of your planned travel.
Major changes will be deemed a Cancellation by you of your original contracted booking and shall be subject to Clause 10 ‘Cancellations by You’ in these Booking Conditions. Your cancellation fees will be calculated and communicated to you. The new desired holiday will be priced for you and any surplus funds or waived cancellation fees on rebooking that can be applied will be agreed with you.
No administration fees will be charged to make these changes as this will be covered in any cancellation fees that apply to your original contracted and cancelled booking.
9. CHANGES BY US
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it, wherever possible. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours within 30 days of departure, change of accommodation to another of the same or higher standard, change of carriers, change from a direct to an indirect service due to airline schedule changes where any layover on the indirect route is no more than 6 hours. Please note that no compensation is payable in respect of such changes and no other claims for compensation or expenses will be considered. In extreme circumstances where an event is outside of our control – for example, but not limited to, an airline cancelling a flight and we change your booking to an alternative flight to the same destination from any departure airport within 100 miles of the original departure airport, such a change will not be a significant one entitling you to cancel without payment of the normal cancellation charges.
If circumstances are such that we are forced to make significant changes to your holiday, we will immediately contact you to discuss your preferences.
Significant changes would include flight time changes of more than 25 hours or downgrading of a hotel making up the majority of your holiday. In such circumstances, you will be given the option to accept the changes and any resulting change in price or opt for a cancellation and full refund.
10. CANCELLATIONS BY YOU
You, or any member of your party, may cancel your travel arrangements at any time.
Written notification from the person who made the booking must be received via
email. As we begin to incur costs from the date your booking is confirmed, we must
levy cancellation charges to cover the charges passed onto us by our suppliers.
Cancellation charges payable by you are as indicated in the grid below.
Period before departure in which you
notify us
Cancellation charge
36 days or more 15% of Holiday cost + all non-refundable supplier payments.
35 to 22 days The greater of 90% of holiday cost or all non-refundable supplier payments.
21 days or less 100% of escape cost
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
11. CANCELLATIONS BY US
Very rarely it is necessary to cancel our escapes and we reserve the right in our absolute discretion to do so. However, we will not cancel after the date the final balance of your holiday falls due unless you default in payment or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care such as those mentioned in the important note below. If we do cancel (other than due to your default in payment) we will offer you the choice of an alternative breaks of comparable standard if available (with you paying or receiving a refund in respect of any price difference) or a full refund of all monies.
12. COMPLAINTS PROCEDURE
If you have a complaint about any of the services included in your break, you must inform Ross Minter without undue delay. If it is not resolved locally, please follow this up within 28 days of your return home by writing to our ross@mintertraining.com giving all relevant information in relation to your trip. Please keep your email concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the
opportunity to investigate and rectify it and this may affect your rights under this booking.
13. EXCURSIONS
Excursions or other tours that you/we may choose to book or pay for whilst you/we are on the trip are not part of your break provided by us. For any excursion or other tour that you/we book whilst on holiday, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Please, therefore, note if you choose to accept any excursions or other activities from them, you do so solely at your own risk.
14. INFORMATION ACCURACY
In the event of any conflict or inconsistencies between the Booking Conditions and anything stated by Ross Minter, or elsewhere, these conditions shall prevail.
We have made every effort to ensure that all the information we provide is correct at the time of giving it. However, you will appreciate that we do not own the accommodation, airlines and other facilities that you will be using. Although we have described these as accurately as possible, we cannot be held responsible for any other subsequent alterations made.
There may be occasions, particularly in low season, when some facilities may temporarily be withdrawn. If we receive prior notification of these, we will inform you.
15. CONDUCT WHILE TRAVELLING
We reserve the right in our absolute discretion to terminate without notice the trip arrangements of any customer whose behaviour is such that it is likely, in our opinion or that of any airline pilot, hotel management, or any other person in authority, to cause distress, danger, damage or annoyance to any of our other clients, employees, any third party or to property or if you are or appear to be unfit to travel by reason of intoxicating liquor, misuse of drugs or otherwise. In these circumstances, our responsibility for your escape, including any return flights thereupon ceases. Full cancellation charges will apply and no refunds will be given. Furthermore, we shall then be under no obligation whatsoever to pay you any compensation or meet any costs or expenses you may incur as a result.
16. DELAYS, MISSED TRANSPORT ARRANGEMENTS AND OTHER TRAVEL INFORMATION
If you or any other member of your party misses your flight or other transport arrangement or it is cancelled, you must contact us and the airline or other transport supplier concerned immediately. If you or any member of your party misses any sector (leg) of a flight, the remaining sectors (legs) of your flight may automatically be cancelled by the airline without notice or compensation. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances.
17. FLIGHT TIMES
The flight timings quoted are correct at the time of your booking but are subject to change. We will not accept any liability for any increased costs or amendments to any arrangements you have due to a flight timing change.
18. CHECK-IN
Generally, you will need to check in at least two hours before departure. If you fail to do so by the minimum time, you are likely to be refused admission to the flight. In the event of you being refused admission to any flight or destination, country, or U.K. on return by the airline or any government authority, we will not be under any liability to you and will not be able to assist you. In the event of our being able to make alternative travel arrangements for you, you will be responsible for meeting all costs involved.
Most Airlines now offer an on-line check in service which you can use 24 hours before your flight. You will still need to be at the Airport 2 hours before your flight to use the bag drop service at check in. We will send you details with your tickets and advise you to use this to ensure your seating is confirmed.
Hotel check in is usually permitted from 3pm on the day of arrival. Earlier check in can often be requested in good time prior to travel, is usually chargeable and may be equivalent to an extra night fee.
19. LUGGAGE
We cannot accept responsibility for any loss or damage or delay to your luggage unless directly caused by the negligence of one of our employees. All Airlines have a lost/damaged bag policy and you will have to make any claims directly with them.
20. DATA PROTECTION
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.
We comply with all legislation currently applicable for the Data Protection Act. However, should you wish not to receive promotional material from us, please email [ross@mintertraining.com] or telephone 07810310413.
21. LAW AND JURISDICTION
This booking is governed by English Law, and the jurisdiction of the English Courts.
You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.